Master Appliances (“Master Appliances”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website https://masterappliance.ca, contact us, request appliance repair services, or otherwise interact with our business. By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Who We Are
Master Appliances is a Canadian appliance repair and service company offering residential appliance diagnostics, maintenance, and repair services. Website: https://masterappliance.ca2. Information We Collect
We may collect the following personal and technical information:- Full name
- Email address
- Phone number
- Home or service address
- Postal code
- Appliance type and service details
- Appointment preferences
- Communication history
- IP address
- Browser type
- Device information
- Website usage data
3. How We Collect Information
We may collect information when you:- Fill out a contact or booking form
- Request a quote
- Call or email us
- Schedule a repair appointment
- Use or browse our website
- Subscribe to updates, where available
4. How We Use Your Information
Your information may be used to:- Respond to inquiries
- Book and manage service appointments
- Diagnose appliance issues based on submitted details
- Provide estimates and invoices
- Deliver customer support
- Send appointment reminders and updates
- Improve our website and services
- Prevent fraud or misuse
- Meet legal and regulatory obligations
- Send marketing communications where permitted by law
5. Legal Basis for Processing
We process personal information where permitted under applicable law, including:- Your consent
- Performance of requested services
- Legitimate business interests
- Compliance with legal obligations
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze traffic, and enhance user experience. You may disable cookies through your browser settings. Some website functions may be limited if cookies are disabled.7. Analytics and Third-Party Services
We may use trusted third-party providers such as:- Website hosting providers
- Analytics platforms
- Scheduling or booking software
- Email communication services
- Customer relationship management (CRM) tools
- Payment processors, where applicable
8. Sharing of Information
We do not sell your personal information. We may share data with:- Authorized employees or technicians
- Service providers assisting our operations
- Payment processors
- Professional advisors
- Government or regulatory authorities when legally required
9. Data Retention
We retain personal information only for as long as necessary to provide services, maintain records, resolve disputes, comply with tax or legal obligations, and support warranty or service history requirements. When no longer required, data is securely deleted or anonymized where practical.10. Data Security
We use reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, misuse, loss, or disclosure. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.11. International Data Transfers
Some third-party service providers may store or process information outside Canada. Where this occurs, your information may be subject to the laws of those jurisdictions.12. Your Privacy Rights
Subject to applicable law, you may request to:- Access your personal information
- Correct inaccurate data
- Withdraw consent where applicable
- Request deletion of eligible data
- Ask questions about our privacy practices
